“Strategically a major function of the CEO is to look for bad news and courage the organization to respond to it. Employees must be encouraged to share bad news as much as good news.” Bill Gates
“Strategically a major function of the CEO is to look for bad news and courage the organization to respond to it. Employees must be encouraged to share bad news as much as good news.”
“Embrace bad news to learn where you need the most improvement.”
“Implement policy and business structures that tie complaints directly to a fast solution.”
Bad News Business CEO Customers Complaints
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