“Implement policy and business structures that tie complaints directly to a fast solution.”
Bill Gates
Business @ the Speed of Thought (Primary source)
Business @ the Speed of Thought, co-authored with Collins Hemingway, is Bill Gates’ second major book and his most sustained argument for how digital technology should reshape the internal workings of a company.
More about “Business @ the Speed of Thought” →
“Few skills are more important than knowing how to distinguish what’s true from what’s false.”
— Bill Gates Primary source“Success is a lousy teacher. It seduces smart people into thinking they can’t lose.”
— Bill Gates Primary source“The axiom that you learn more from your failures than your successes is trite but absolutely true.”
— Bill Gates Primary source“People often overestimate what will happen in the next two years and underestimate what will happen in ten.”
— Bill Gates Primary source“He that riseth late, must trot all day, and shall scarce overtake his business by night.”
— Benjamin Franklin Primary source“Approve not of him that commends all you say.”
— Benjamin Franklin Primary source“Do not do that which you would not have known.”
— Benjamin Franklin Primary source“He that can have patience can have what he will.”
— Benjamin Franklin Primary sourceCustomers Complaints Bad News Improvement Business